The integrity of the QFC requires that retail customers have confidence in the financial services and products provided by QFC authorised firms. The Regulatory Authority has developed a robust framework to ensure that firms maintain appropriate standards of disclosure and practices for selling financial products. This includes a requirement that all QFC authorised firms maintain and publish written complaints procedures to ensure that customer complaints are handled promptly and fairly.

The firm from which you purchase a product is required to provide information on the CDRS and on how they process complaints.

If you do have cause to complain to a QFC authorised firm and are not satisfied with the outcome of the complaint, you can then refer your complaint to the Regulatory Authority's Customer Dispute Resolution Scheme.